The Five Focusing Steps for Human Systems

I don’t normally read textbooks just for fun. Ok, that’s not true. I wouldn’t normally read this textbook just for fun. It is, however, excellent reference material and worth a skim every once in a while. The textbook is Bill Dettmer’s The Logical Thinking Process, which aims to articulate and standardize the practices described by Continue reading The Five Focusing Steps for Human Systems

Wardley Mapping Tools and Techniques

This post has two main sections: A semi-serious reflection on the problem space of tools for mapping, and then a fun overview of all sorts of mapping tools and techniques, informed by discussion and sharing that took place at the inaugural Map Camp. A Reflection on Mapping Tools I hold two conflicting views on sophisticated mapping Continue reading Wardley Mapping Tools and Techniques

Who Is the User, Really?

Thinking Globally When Constructing the Value Chain The Theory of Constraints teaches us the difference between local and global thinking with respect to systems and their performance. To think locally is to optimize each individual component of a system with the expectation that the overall result will be an optimized system. We know the opposite to Continue reading Who Is the User, Really?